Note:
Thank you for your interest in this event. Registration for this webinar is now closed. For questions or to learn about future opportunities please contact
Roy Cevallos at (360) 816-1446 or roy
@nwppa.org.
Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
Related Events:
Administrative Professional Series: Optimizing Performance in Challenging Times and Situations - All Three Webinars, December 1-10, 2020
Webinar Overview:
Collaboration
among co-workers to meet the organization’s goals has never been more
important. Organizations are expecting employees at all levels to work together--often
across functions--to solve problems and make decisions that were once the
exclusive responsibility of management. This new way of working also creates
new opportunities for conflict making. Resolving conflict is a necessary skill
for all workers. This one-day course provides participants with the skills to
turn conflict into opportunities to achieve positive results. Attendees will
explore their past experiences and habits in dealing with conflicts, learn new
ways of thinking about conflict, understand choices they have in conflict, as
well as analyzing their individual level of emotional intelligence. They will
leave with tips and techniques to keep their emotions in check, to help others
go from unreasonable to reasonable, and to have difficult but necessary
conversations.
Webinar Recordings:
This webinar will be recorded. Registrants will be emailed a copy of the recording after the webinar.
Webinar Instructor:
Debra Ballard, The Ballard Group
Webinar Schedule:
The webinars will be held on December 9-10 from 10-11:30 a.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Webinar Fees:
Utility Member Rate: $200
Associate Member Rate: $295
Non-Member Rate: $590
Cancellation Policy:
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.
Continuing Hours:
This webinar qualifies for two continuing hours. Certificates are issued upon full completion of the course.